Terms and Conditions
Please read these terms carefully before using our services
SANDZ GLOBAL LOGISTICS
Terms and Conditions
Effective Date: July 28, 2026
Welcome to SANDZ GLOBAL LOGISTICS. By using our shipping, freight forwarding, package consolidation, delivery, pickup, or related services, you agree to the following Terms and Conditions.
Acceptance of Terms
By opening an account, using our shipping address, shipping packages through us, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Services Offered
SANDZ GLOBAL LOGISTICS provides, but is not limited to:
• Air Freight
• Sea Freight
• Package Consolidation
• Tax-Free Shipping Address
• Express Delivery (24–48 hours where applicable)
• Pickup and Delivery Services
• Online Shopping Assistance (where offered)
• Customs Clearance Assistance
Service availability may vary depending on destination, customs requirements, weather conditions, carrier schedules, and other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated based on one or more of the following:
• Weight
• Dimensional weight
• Package size
• Destination
• Customs charges
• Special handling requirements
Rates are subject to change without prior notice.
Payment
Payment is due before packages are released.
Accepted payment methods may include:
Cash
Bank Transfer
Outstanding balances may delay the release of shipments.
Customs Duties and Government Fees
Customers are responsible for any customs duties, taxes, government fees, inspection fees, or penalties imposed by customs authorities unless otherwise stated.
SANDZ GLOBAL LOGISTICS is not responsible for customs delays or decisions made by customs officials.
Third-Party Services
Certain aspects of our operations involve third-party providers, including but not limited to:
International carriers
Online vendors and retailers
Customs authorities
Knutsford Express
When customers request delivery via Knutsford Express, any errors or omissions in the information provided by the customer (including recipient name, contact details, or delivery location) will be corrected where possible. Any additional costs, delays, or adjustments resulting from such corrections shall be the responsibility of the customer.
SANDZ GLOBAL LOGISTICS is not liable for delays, losses, or service failures caused by third parties beyond our control.
Additionally, if a package is delivered to an incorrect address by a carrier prior to reaching our warehouse, it is the customer’s responsibility to contact the carrier directly. SANDZ GLOBAL LOGISTICS is not responsible for packages we did not receive.
Package Collection
Customers should collect packages promptly after notification.
Packages remaining uncollected for an extended period may incur storage fees.
Packages left unclaimed for more than 30 days may be considered abandoned and may be disposed of in accordance with applicable laws.
Package Inspection
SANDZ GLOBAL LOGISTICS reserves the right to inspect any shipment if required by customs authorities, law enforcement, airline regulations, shipping carriers, or company security procedures.
Prohibited Items
The following items are strictly prohibited unless specifically permitted by law and approved by the company:
Firearms and ammunition
Illegal drugs
Explosives
Hazardous chemicals
Flammable materials
Counterfeit goods
Live animals
Perishable items unless approved
Currency
Any item prohibited by local or international law
If prohibited items are discovered, they may be reported to the relevant authorities.
Restricted Items
Certain items may require additional documentation, permits, or approvals before shipment.
Customers are responsible for ensuring compliance with all applicable regulations.
Delivery Times
Estimated delivery times are provided for convenience only.
While SANDZ GLOBAL LOGISTICS strives to meet estimated delivery schedules, delivery times are not guaranteed due to factors beyond our control, including:
Weather
Customs inspections
Airline delays
Port congestion
Public holidays
Natural disasters
Industrial action
SANDZ GLOBAL LOGISTICS shall not be liable for delays caused by these circumstances.
Lost or Damaged Shipments
Customers should inspect packages immediately upon receipt.
Claims for loss or damage should be reported within 48 hours of collection.
All claims are subject to investigation and verification. Customers must provide supporting documentation, including invoices, receipts, and photographs where applicable.
SANDZ GLOBAL LOGISTICS is not responsible for:
Manufacturer defects
Poor packaging by the sender
Fragile items shipped without protective packaging
Cosmetic damage
Electronic malfunction not caused during transport
Insurance
SANDZ GLOBAL LOGISTICS does not provide insurance coverage for shipments. Customers ship at their own risk.
Cancellations
Cancellations must be requested at least 24 hours prior to the scheduled service where applicable.
Cancellation fees may apply. SANDZ GLOBAL LOGISTICS reserves the right to cancel services at its discretion.
Package Consolidation
Customers requesting package consolidation acknowledge that:
* Consolidation may delay shipment until all packages arrive.
* Original retail packaging may be modified to improve shipping efficiency.
* Additional consolidation fees may apply.
Tax-Free Address
Customers may use the tax-free shipping address assigned by SANDZ GLOBAL LOGISTICS solely for lawful purchases.
Misuse of the address may result in suspension or termination of services.
Pickup and Delivery
Delivery schedules may vary depending on location and operational conditions.
Customers or authorized representatives may be required to present valid identification before packages are released.
Returns
Customers are responsible for arranging returns with the retailer.
Shipping charges paid to SANDZ GLOBAL LOGISTICS are generally non-refundable once services have been provided.
Privacy
Customer information is collected solely for the purpose of providing shipping services.
Personal information will not be sold or disclosed except where required by law or necessary to provide requested services.
Liability Limitations
SANDZ GLOBAL LOGISTICS shall not be held liable for loss, damage, or delay resulting from circumstances beyond our reasonable control, including but not limited to:
Acts of God
Natural disasters
War, terrorism, or civil unrest
Labor disputes or strikes
Government or customs actions
SANDZ GLOBAL LOGISTICS is not liable for indirect, incidental, or consequential damages.
Packaging and Handling
SANDZ GLOBAL LOGISTICS handles all packages with reasonable care; however, we are not responsible for damage caused by improper or insufficient packaging carried out by:
Online vendors or retailers
Third parties sending packages to our warehouse on a customer’s behalf
In cases where a customer personally packages and sends an item, the customer assumes responsibility for ensuring proper packaging.
SANDZ GLOBAL LOGISTICS shall not be held liable for damage resulting from inadequate packaging by any party.
Unknown or Unidentified Packages
Customers must ensure their assigned customer prefix code is included in the shipping address.
Packages received without a prefix code will be classified as Unknown Packages. These packages may experience delays in identification, processing, and customs clearance. SANDZ GLOBAL LOGISTICS is not responsible for delays associated with unidentified shipments.
Refusal of Service
SANDZ GLOBAL LOGISTICS reserves the right to refuse service where:
False information has been provided.
Fraud is suspected.
Outstanding balances remain unpaid.
Prohibited goods are involved.
Customer conduct is abusive or threatening.
Amendments
SANDZ GLOBALLY LOGISTICS reserves the right to modify these Terms and Conditions at any time without prior notice.
Updates will take effect immediately upon posting on our website or customer portal.
Assisted Shopping Services
For customers without a credit card, SANDZ GLOBAL LOGISTICS offers assisted shopping services. Customers must deposit the full purchase amount in advance.
SANDZ GLOBAL LOGISTICS is not responsible for:
Vendor errors
Incorrect items ordered due to incorrect customer instructions
Vendor delays, cancellations, or out-of-stock items.
Governing Law
These Terms and Conditions shall be governed by the laws of Jamaica. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Jamaica.
Entire Agreement